• Complete listening and analytics system for media coverage,
    GIVING YOU THE POWER TO UNDERSTAND
    Media | Influencers | People
    social conversations and customer feedback
  • Complete listening and analytics system of media coverage,
    GIVING YOU THE POWER TO UNDERSTAND
    Media | Influencers | People
    social conversations and customers feedback

Collect

Listen to what's being said about your brand, products and offers by collecting data from all types of media.

Analyse

Make sense of data with our semantic text-mining software and identify patterns from coverage and conversations.

Engage

Engage with influencers, journalists and customers and manage the conversation with all of your contacts.

Measure

Measure the impact of your communications, marketing and customer experience strategies and follow your KPIs.

Decide

Benefit from Spotter's real-time alerts, reports and insights to leverage your actions and help you make smarter decisions. 

IMPROVE YOUR MARKETING & COMMUNICATIONS STRATEGIES


Detect all of your brand mentions and evaluate media & social media performance

       

Reputation 360°

Evaluate your reputation and adjust brand messages according to media and customer expectations.

Crisis Anticipation

Remain vigilant, anticipate threats and measure risks to better manage sensitive situations.

Campaign Impact

Measure the efficiency of your campaigns and increase their impact by tracking specific audiences.

Influencer Mapping

Identify, follow and engage with your influencers and measure their impact towards your stakeholders.

INCREASE YOUR CUSTOMER & MARKET KNOWLEDGE


Follow relevant social conversations to leverage customer experience and follow market trends

    

Customer Analytics

Listen to and analyse customer feedback to complete and fine-tune your customer journey and knowledge.

Social Engagement

Follow social conversations and engage quickly with customers, prospects and influencers.

Lead Generation

Use social media data and track digital communities where customers are active to spot potential leads.

Marketing Intelligence

Stay ahead by monitoring your market trends and benchmark yourself against your competitors.

OUR SOLUTION


Make smarter decisions by integrating Spotter Pulse into your daily activities

 

Platform

Analytics

Endless possibilities to explore, qualify and analyse your data

Dashboard

Visualise relevant data and KPIs through interactive dashboards

Studio

Manage your project from A to Z with access to administration functions

Insights Box

Leverage insights about your brand, competitors and customers

 

 

Services

Support & Training

Rely on Spotter experts to train your teams and setup your project

Alerts & Newsletters

Receive real-time alerts on sensitive issues and stay up-to-date about your topics of interest

Synthesis & Barometers

Acquire a quick overview about any given brand, topic or event

Reports & Ad Hoc Studies

Obtain in-depth analysis and insights from our team of social and media experts

OUR CLIENTS


These companies have chosen Spotter

Spotter’s pan-European solutions give us the possibility to centralise all of our monitoring and analysis in one easy to use platform. The system enables us to improve and validate the PR decisions we take and can be used by our own teams to create extra added-value deliverables for our clients.

Sandra Bumbar-Malchow - Group Account Director - International Communication, mc Group

Thanks to Spotter, we have a very flexible solution to monitor our corporate and digital reputation and obtain valuable information about our customers’ insights, which keeps managers and the Marketing Team informed. Being a company that is always at the centre of media attention, it is great to count on a proactive and professional team in our daily work.

Jean-Charles Tréhan - VP Communications, Air France

Spotter has helped us to identify key influencers, measure the impact of our messages and truly understand what our stakeholders (customers, competitors...) are saying on social media. With the Pulse platform we are able to enrich continuously our ambassadors and detractors knowledge and to better manage our communities.

Daniel Lemin - Head of Community Management, PagesJaunes

With its broad media coverage and complete social media monitoring combined with actionable insights, Spotter has quickly become a major contributor to the evaluation of the media impact of our actions. The relevance of the analysis provided by Spotter and the responsiveness of its solution help us to adjust quickly our communication strategy.

Hélène Abraham - EVP Sales, Marketing and Product, Hop!