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Learn how we monitored and analysed the Customer Experience on the web and social media for the biggest French telecom service provider.
Discover how one airline company benefited from our analytical solutions to better understand the customer voice and maximise passengers’ experience.
Find out how we helped Air France assessing the “big data” phenomena by conceiving a custom monitoring and analysis system.
Spotter is a brand of Akio, a leading customer service software provider. Akio acquired Spotter end of 2014 to expand its social listening and analytics capabilities.
Akio | Spotter proposes a unified cross-channel customer conversational platform combined with a complete listening and analytics system of media coverage, social conversations and customer feedback.
Our cloud solutions are designed to help companies to optimise customer service experience, increase customer knowledge and improve marketing and communications strategy.
To know more about Akio, visit www.akio.com
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