RESOURCES

RESOURCES

Case Study | Air France | June, 2016
Using analytics to improve passengers' experiences - Air France Case Study

Discover how one airline company benefited from our analytical solutions to better understand the customer voice and maximise passengers’ experience.

Case Study | Telecom | September, 2015
Mastering the Customer Experience for Telecom providers – Spotter Case Study

Learn how we monitored and analysed the Customer Experience on the web and social media for the biggest French telecom service provider.

Customer Stories | Harmonie Mutuelle | March, 2015
The impact of media & social media in the health sector – Spotter Customer Story

Review how we conceived an analytical model to the Insurance sector and helped Harmonie Mutuelle assessing the success of its rebranding programme.

Case Study | Air France | July, 2014
Air France and the “big data” phenomena – Spotter Case Study

Find out how we helped Air France assessing the “big data” phenomena by conceiving a custom monitoring and analysis system.

Customer Stories | University of Montreal | March, 2014
Managing the international ereputation of the University of Montreal –Spotter Customer Story

Read about how we identified and monitored the most influential sources, structured all documents and provided enriched data to the University of Montreal.

Customer Stories | Air France | June, 2013
Using analytics to improve passengers’ experiences – Spotter Case Study with Air France

Your e-reputation is important. Find out how we supported Air France to manage it by implementing a worldwide monitoring and analysis platform.